Points Still Not Updating

  • I posted a week ago about my points not updating, and the issue still persists. Is anyone else having this issue?

    I contacted support and never got a response. DB's concept is great, but things like this are beyond frustrating! At this time, I'm in the hole for at least 5 completed exercises, and I'm sure this would put me at LEAST half way to the next ranking upgrade. Please fix this or respond and let your subscribers know what's going on!

    Lauran807   by: Lauran807
  • 0 votes
    Anthony  almost 2 years ago by: Anthony

    Our developers are still checking into any issues regarding updated points. There have only been a few issues of users reporting this, so we're attempting to figure out what is causing it. We'll send you an email with an update shortly.

    • Anthony
      Anthony 4 months ago

      @lbuddy @Lauran807 We resolved an issue yesterday that was responsible for points not be awarded to users. This is all cleared up now, so you shouldn't have a problem with this now.

    • lbuddy
      lbuddy 4 months ago

      I haven't reported it, but yes, same problem here. It's random. Today is the first time I've seen them update in a few weeks, and then only on the first video I did (Inferno) not the second (yoga.)

Subscribers (3)

  • Anthony
  • jan417
  • Lauran807

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