Why can't my husband sign up for daily burn?

  • My husband is trying to sign up for daily burn using his computer & my debit card but the site won't accept his registration, what's up with that?

    manlewis   by: manlewis
  • 0 votes
    mythicalgriffons  about 1 year ago by: mythicalgriffons

    If he is using the same debt card you used to sign up for dailyburn with the free 30 day trial, that card is probly registered to your account which is likely why it wont let him register with it. You could try an alternate card or try the contact us at the bottom of the page which opens outlook explorer(if you dont use outlook you can let it open then copy the email address and use whatever email you normally use to send) to send in a note asking how to get around this or how he can get an account.

    • manlewis
      manlewis about 1 year ago

      Thanks for the info, I will contact him directly then. What a pain, they need to fix that! I wonder how many people haven't been able to sign up and just give up?

    • manlewis
      manlewis about 1 year ago

      I sent an email to support almost a week ago (Jan. 24th) and still haven't heard anything back, starting to get really frustrated!!!

  • 0 votes
    MyzMinnis  about 1 year ago by: MyzMinnis

    It could be because you are using the same debit account! If you arent careful it could possibly flag your card as fraudulent, causing more harm than good!

    • MyzMinnis
      MyzMinnis about 1 year ago

      Hmmm...well i agree with you, they may have to contact customer support and have them manually create him an account!

    • mythicalgriffons
      mythicalgriffons about 1 year ago

      Yeah thatswhati was thinking, the only way i know to contact them is thru the contact us form, do you know any other ways that might be faster?

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