Why do I keep getting an error message when I try to play a video?

  • I have a trial membership that I just signed up for today. I can look at previews of workouts, but I can't play the actual video. It just says preparing for workout and underneath it says error.

    lody714   by: lody714
  • 0 votes
    mom2kate  over 1 year ago by: mom2kate

    I get that same message when I try and play it on my desktop computer, which has a Linux OS, but it plays fine on my laptop. could be an OS thing. I'd contact the tech people. good luck!

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  • lody714


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