How can I reach you?
We’re happy to help you via email as we do not have a customer service phone line.
Just send a note on over to email@example.com and we’ll get back to you within a business day or less. Promise!
How do I reactivate my account?
To reactivate your account, you will first need to log into your account on our website online. To find your Account Settings, simply click your username on the top right-hand-side of the screen. Click on the ‘Learn More ‘button on the right hand side underneath the ‘Reactivate Your Account’ message. From here you can select your preferred plan.
How do I pause my account?
If you would like to pause your account, simply log into your account on our website online and go here. From here you can scroll down and select ‘Pause Your Account’ in monthly increments. This action will go into effect on the next auto renewal date. Our system will automatically bill your account upon reactivation. Please take a note of the reactivation date for future reference.
You will be responsible for such payment regardless of whether or not you receive a reminder notice regarding the expiration of your paused status. By electing to pause your subscription, you agree and authorize DailyBurn to bill your account at the expiration of your paused account period.
How do I change my subscription plan?
To change your subscription, go to the DailyBurn homepage and in the top-right-hand corner, highlight the Account Tab and select Account Settings. This will bring you to your account preferences. On the top right corner select the ‘Manage Subscription’ button which will bring you to a list of subscription options.
How can I reset my password if I've forgotten it?
So you forgot your password? No problem. Resetting your password is quick and simple. On the signin page, click on the link that says ‘Forgot Password’ (see screenshot at left). This will prompt you to enter in your email address so that a new password can be emailed to you. Within a few minutes, you should receive your new password.
How do I change my username?
Changing your username can be done from the Profile page: http://dailyburn.com/profile. From this page, you can change your username as well as edit other profile information on your account.
What is your refund policy?
DailyBurn offers a free 30-day trial to all users to try out our workouts. If at anytime you’re not satisfied within the 30 days, you can simply cancel your account (before your trial ends) and you will not be charged at all. Since all users start with a free trial, we do not offer refunds on subscriptions.
In general, once an account is past the free trial or billing period, the user is responsible for all subscription fees. If you have any questions regarding this, please contact our support team at: firstname.lastname@example.org.
If you fund a payment by debit card and your transaction results in an overdraft or other fee from your bank, you alone are responsible for that fee.
Paused Subscriptions: In circumstances in which you have elected to pause your subscription, your account will automatically reactivate following the time period you specified at the time of pausing, and we will automatically bill you. You are responsible for such payment regardless of whether or not you received a reminder notice regarding the expiration of your paused status. By electing to pause your subscription, you agreed and authorized DailyBurn to bill your account at the expiration of your paused account period.
How do I update my credit card on file?
Billing information can be updated from the Settings page: https://secure.dailyburn.com/settings. On this page, click the link titled, ‘Click here to update your billing details.’ ( see screenshot below ) You will then be prompted to enter in your new credit card information.
How do I sync my Tracker and DailyBurn account?
Unfortunately there isn’t a way to sync the two together. Dailyburn.com is a completely different site/app from Tracker.Dailyburn.com. Both websites and apps have their own subscription costs and because of this, they are not integrated. At this time there are no plans to integrate the two products.
What devices work with my DailyBurn heart rate monitor?
DailyBurn’s bluetooth heart rate monitor wirelessly connects to DailyBurn’s iOS app only in addition to many other non-DailyBurn heart rate apps on iOS and Android devices. On iOS, the monitor is only compatible with iPad 3 or iPhone 4S devices or later. More information can be found here: http://dailyburn.com/devices/heartrate.
Why can’t I find your app on my Samsung Smart TV?
One reason that you may not be able to find DailyBurn on your Samsung Smart TV is because only TV models that are from 2012 or later will be compatible with the DailyBurn app. This means that if your TV is from 2011 or older, you will not be able to access the Dailyburn app on your Samsung TV.
Why do I keep getting an “Error #2032” message when trying to watch the workouts?
An Error #2032 is a Flash error. This occurs when an outdated version of Adobe Flash is installed on your computer. DailyBurn videos require a minimum Flash version of 12.0. You can check which version of Flash you’re currently running and update it directly from here.
iOS: If you’re receiving this message on your iOS device, please make sure that you’re attempting to watch the videos using our DailyBurn app (located in the App Store). Mobile Browsers (such as Safari) do not support Flash. Attempting to watch the workout videos directly from a web browser will not work.
Samsung Smart TV: If you’re receiving this message on your Samsung Smart TV, please make sure that you’re attempting to watch the videos from our DailyBurn app, which is located in the Samsung App Store. If you attempt to watch the videos from the web browser, you will likely receive this Flash error.
All other Smart TV’s: TV web browsers do not support Flash players and do not allow access DailyBurn workouts. You can access DailyBurn on one of the devices listed here. If you do not own one of the listed devices, you can also stream to your TV with your Android, iOS device or computer with the right adapters. Learn more about streaming to your TV here.
Mobile Browsers: If you are able to access the website using your mobile browser, we cannot guarantee optimal performance as most mobile browsers do not support Flash. Instead, you will need to use the DailyBurn app on your Android or iOS device.
DailyBurn.com Website users: If you’re receiving this message while using a web browser, you will need to update your current Flash player by clicking here. To finalize the update, you should restart your computer. If you have an updated Flash player of 12.0 or higher, please contact us at email@example.com .
Why does my program repeat the same workout?*
It is possible that the last video you watched did not end naturally. Dailyburn workout videos must run through to a complete stop for our system to know that the workout was completed. You’ll know that it is confirmed complete once you see ‘rate this workout’ on your screen. This should allow the current day’s workout to advance to the following day’s workout. *Keep in mind that both the Intelliburn and TBT programs may have repeat workouts.
Where can I see my challenge results?
After your workouts have completed, your challenge results will be displayed. This is currently the only place your challenge results will be shown.
How do I rewind or fast forward?
You can rewind or fast forward consistent with the normal video behaviors on each platform. This feature works for all DailyBurn videos with the exception of the Yoga Program videos.
How are my calories burned calculated?
Calories burned is an estimate using an algorithm that utilizes your age, gender, weight, fitness level, workout duration, and workout difficulty. We also incorporate heart rate if you are using a heart rate monitor.
If I miss a workout, how do I go back or move forward in my program calendar?
Unfortunately, there currently isn’t a way to adjust your calendar to a specific day. If you miss a workout, you can always do the workout you missed by looking at the program’s calendar on our website and selecting the workout you want to do. You can also reset it back to day one by simply joining another program on our programs list and then select your original program again. This will bring you back to day one.
What devices can I watch DailyBurn workouts on?
DailyBurn gives you the flexibility to take your workouts with you wherever you are. We are continuing to add ways in which you can watch your DailyBurn workouts. Besides your computer, DailyBurn workouts are available on iOS, Android, Apple TV, Roku, PS3, Amazon Fire, XBox 360, Samsung Smart TVs, and Google TV. To see how to get our workouts going on your device, check out our device page here: http://dailyburn.com/devices.
Why can't I watch videos on my iPhone or iPad?
Apple devices do not support Flash, so they will not play in your mobile Safari browser. This is exactly why we created the DailyBurn workout app. You can download this for free in the App Store, sign in with your credentials, and then immediately begin streaming your workouts to your device.
How can I choose any workout video from the DailyBurn video library?
If you want select a workout outside of your selected Program, you can use the ‘Discover’ feature to bring up our entire video library. From here, you can search through our workout video database and filter the results based on program, difficulty, time, and trainer. To access Discover on the website, you can select the magnifying class button on the top of your DailyBurn webpage. Alternatively, you can enter Discover directly from here: http://dailyburn.com/workout_videos/discover.
Why can't I find your app on my Samsung Smart TV app store?
If you’re unable to locate the DailyBurn app from the Samsung app store, please check the model of your television and make sure it’s on the list of tv’s that we support: http://www.samsung.com/us/appstore/app/G00008939991-compatible.