What devices work with my DailyBurn heart rate monitor?
DailyBurn’s bluetooth heart rate monitor wirelessly connects to DailyBurn’s iOS app as well as many other heart rate apps on iOS and Android devices. On iOS, the monitor is only compatible with iPad 3 or iPhone 4S devices or later. More information can be found here: http://dailyburn.com/devices/heartrate.
What devices can I watch DailyBurn workouts on?
DailyBurn gives you the flexibility to take your workouts with you wherever you are. We are continuing to add ways in which you can watch your DailyBurn workouts. Besides your computer, DailyBurn workouts are available on iOS, Android, Apple TV, Roku, XBox 360, Samsung Smart TVs, and Google TV. To see how to get our workouts going on your device, check out our device page here: http://dailyburn.com/devices.
How can I choose any workout video from the DailyBurn video library?
If you want select a workout outside of your selected Program, you can use the ‘Discover’ feature to bring up our entire video library. From here, you can search through our workout video database and filter the results based on program, difficulty, time, and trainer. To access Discover on the website, you can select the magnifying class button on the top of your DailyBurn webpage. Alternatively, you can enter Discover directly from here: http://dailyburn.com/workout_videos/discover.
Why can't I find your app on my Samsung Smart TV app store?
If you’re unable to locate the DailyBurn app from the Samsung app store, please check the model of your television and make sure it’s on the list of tv’s that we support: http://www.samsung.com/us/appstore/app/G00008939991-compatible.
Why do I keep getting an "Error #2032" message when trying to watch the workouts?
An Error #2032 is a Flash error. It usually occurs when an outdated version of Adobe Flash is installed on your computer. DailyBurn videos require a minimum Flash version of 11.0. You can check what version of Flash you’re currently running and update it directly from here: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html.
iOS users: If you’re receiving this message on your iOS device, please make sure that you’re attempting to watch the videos using our DailyBurn workout app located in the App Store. Apple products do not support Flash so attempting to watch the workout videos directly from the web browser on your iOS device will not work.
Samsung Smart TV users: If you’re receiving this message on your Samsung Smart TV, please make sure that you’re attempting to watch the videos from our DailyBurn app, which is located in the Samsung App Store. If you attempt to watch the videos from the web browser on your Samsung Smart TV, you will likely receive this Flash error.
How can I reset my password if I've forgotten it?
So you forgot your password? No problem. Resetting your password is quick and simple. On the signin page, click on the link that says ‘Forgot Password’ (see screenshot at left). This will prompt you to enter in your email address so that a new password can be emailed to you. Within a few minutes, you should receive your new password.
How do I change my username?
Changing your username can be done from the Profile page: http://dailyburn.com/profile. From this page, you can change your username as well as edit other profile information on your account.
Why is my iPad/iPhone saying that Flash player is required to play these workouts?
Apple devices do not support Flash, so they will not play in your mobile Safari browser. This is exactly why we created the DailyBurn workout app. You can download this for free in the App Store, sign in with your credentials, and then immediately begin streaming your workouts to your device.
What is your refund policy?
DailyBurn offers a free 30-day trial to all users to try out our workouts. If at anytime you’re not satisfied within the 30 days, you can simply cancel your account (before your trial ends) and you will not be charged at all. Since all users start with a free trial, we do not offer refunds on subscriptions. Once an account is past the free trial, the user is responsible for all subscription fees. If you have any questions regarding this, please contact our support team at: email@example.com.
How do I update my credit card on file?
Billing information can be updated from the Settings page: https://secure.dailyburn.com/settings. On this page, click the link titled, ‘Click here to update your billing details.’ ( see screenshot below ) You will then be prompted to enter in your new credit card information.